Here is the rest of the article from my previous two Blogs…
6. Initiating Conversation With Intentional Engagement
This social media best practice sort of ties in with #5 as well, but we’ve given it its own bullet point because we think it’s that important: initiate conversation with your target audience.
By nature, social media is an intimate space. It gives you a direct peek into people’s lives and behind the scenes of businesses- so don’t be afraid to be personable in the way you communicate with users.
The same way that users can use hashtags to find your posts, you can use hashtags to find theirs.
For instance, if you run a car wash, try searching hashtags around #carwash and see what you find! Finding tweets from people that say “Man I sure could use a #carwash!” gives you the perfect opportunity to reply to their tweet, and start making a sale.
![social media best practices](https://www.lyfemarketing.com/blog/wp-content/uploads/2018/06/tweet.png)
There are hundreds and hundreds of thousands of businesses in the world; make yours stand out by “listening” to your customers online. Show your customer base that you care and that your ultimate goal is to solve their needs.
Liking your customer base’s content, commenting @ them and overall engaging with them increases their trust in your brand, boosts your brand awareness, and brings you one step closer to increasing your revenue.
7. Monitor Daily
The more you begin to grow your followers and engagement, the more regularly you’ll need to check your account. At LYFE, we monitor for our clients daily M-F!
Responding to comments and messages in real time is key to ensuring good customer service and building trust in your brand.
Facebook even keeps track of your response time for you on the admin level of business pages. Users can see this status as well.
![](https://www.lyfemarketing.com/blog/wp-content/uploads/2018/06/FB-response-rate.jpg)
You can even set up automated messages that trigger when your page receives a message.
Even if it’s something as simple as, “Hello and thank you for messaging us! A team member will get back to your shortly,” that allows your response rate to stay immediate 100% of the time, and it gives the user instant reassurance that they will be responded to.
In your monitoring, you’ll also want to make sure you respond not only to the positive comments, but to the negative comments too. This is an integral part of reputation management for your business.
Complaints can definitely appear in your social media comments or reviews, so you want to make sure you handle them in a timely and professional manner so as to keep your brand in good standing.
You’ll also want to check for spam or vulgar comments. Negative or spammy-looking comments that have nothing to do with your business can and should be deleted as soon as possible so as to keep your page clean and free of them.
Outside of your organic content and pages, the last thing you’ll want to monitor are your ads.
Running social media ads does not mean setting them up and then just letting them run. You should be checking them daily and optimizing them to ensure they’re spending the budget properly and meeting your goals- just like what we at LYFE do for our clients.
8. Retargeting
Retargeting may be the last point on this list of social media best practices, but it’s by far one of the most important.
It’s extremely rare that customers make a purchase or form completion upon the very first time of hearing about your company.
It’s important to have several touch points with the customer in order to warm them up to your brand and turn them into a closed customer. In order to do this, you’ll need to retarget them.
And the good news is you can retarget just about everything we’ve talked about so far! Remember earlier when we said you can create specific audiences based on engagement, video views and more? This is where that comes in handy.
![social media best practices](https://www.lyfemarketing.com/blog/wp-content/uploads/2018/06/retargeter-story.png)
For instance, you can create an audience of people who have engaged with your ads, or watched a video, and exclude people who have already converted to make sure you’re bringing in new customers.
But that’s not say that you can’t retarget existing customers as well- go for it! Retargeting your existing customer base is an easy way to make repeat customers out of them.
Now You’re Prepared
Those are the 8 social media best practices. Your social media campaign should not rely on any one method, but should more so lean on a combination of methods that work together in one cohesive digital marketing strategy. With the right message finding the right audience, you’re bound to be successful on social media. Need an experienced digital marketing team to handle your social media marketing for you? Contact us today! Our team of experts use all the social media best practices, and then some to make your campaigns successful.
I hope that you all enjoyed this article just as much as I did! https://www.lyfemarketing.com/blog/social-media-best-practices/